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Frequently Asked Questions

Is there a cost for using Cellitused.com?

No, there is no cost to you.

Is there a limit on how many phones I can send to Cellitused.com?

No limit! You can send as many phones as you like. The more you send the more money you make!

Why do you need my email and mailing address?

We only use your personal information for shipping and payment processing. Cellitused.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies. Please see our privacy policy for more details.

Do I have to pay for shipping and shipping materials?

No, never! by choosing to print a Pre-Paid shipping label from our website or have FREE shipping materials sent to you. Cellitused.com always provides FREE shipping and shipping materials. Click here to find out how it works!

What should I do while waiting for my package to arrive?

Charge the phone, if possible. Remove any personal information from the phone (numbers, pictures, etc.)

What does Cellitused do with my used electronics?

We believe that electronics recycling starts with reuse. Once we buy cell phones and other electronic devices, we evaluate their condition. If the electronics are still in working condition, we extend their lives by removing all personal data, and selling the devices through various wholesale and retail channels. Items without market value are properly recycled.

How do I get paid?

You will receive your Check in the mail within 14 business days (or less in most cases) of Cellitused.com receiving and approving your devices. Your devices will be processed and tested according to our terms and conditions.

What if I can't find my phone on Cellitused.com?

If you are having trouble finding your model number, please visit: Phone Finder.

I don't have the charger or other accessories for my device. Can I still sell it?

Yes! We'll ask you a few questions about your device as part of the checkout process to help determine its value. In most cases, including a charger with your item will increase the value of your trade.

What should I do with my accessories?

Cellitused.com does not require you to send your accessories. However, if you have them, please send them with your phone.

Can I place an order if I do not live in the United States?

Yes. However, we do not offer free shipping from outside the continental United States. You should contact a local shipping provider for advice on sending your items to Cellitused.com.



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